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Cloudrix StatusPage

Refund Policy

Last updated: July 2026

14-Day Money-Back Guarantee

We want you to be completely satisfied with Cloudrix StatusPage. That's why we offer a 14-day money-back guarantee on all paid plans. If the Service doesn't meet your expectations, we'll give you a full refund -- no questions asked.

Eligibility

You are eligible for a full refund if:

  • You request the refund within 14 days of your initial purchase or plan upgrade
  • This is your first refund request for the same plan
  • Your account has not been terminated due to a Terms of Service violation

How to Request a Refund

To request a refund, simply:

  1. Send an email to billing@cloudrix.io with the subject line "Refund Request"
  2. Include your account email address and the plan you'd like refunded
  3. Optionally, let us know why you're requesting a refund so we can improve

Processing Time

We process refund requests within 2 business days. Once approved, the refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5-10 business days for the refund to appear on your statement.

What Happens After a Refund

After your refund is processed, your account will be downgraded to the Free plan. You will retain access to your status pages (up to the Free plan limit of 1 page with 5 components). Additional pages and components will be hidden but not deleted -- you can reactivate them if you upgrade again.

Exceptions

Refunds are not available in the following cases:

  • Requests made after the 14-day guarantee period
  • Accounts terminated for violating the Terms of Service
  • Second or subsequent refund requests for the same plan type
  • Partial-month refunds for cancellations after the 14-day period (your plan remains active until the end of the billing period)

Annual Plans

For annual subscriptions, the 14-day money-back guarantee applies from the date of purchase. If you request a refund within 14 days, you will receive a full refund of the annual payment. After 14 days, no partial refunds are available for annual plans.

Contact

If you have questions about our refund policy, contact us: