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Cloudrix StatusPage

Terms of Service

Last updated: July 2026

1. Agreement to Terms

By accessing or using the Cloudrix StatusPage service ("Service") operated by Cloudrix, registered in Tilburg, Netherlands (KVK: 97732699), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Service Description

Cloudrix StatusPage provides hosted status page creation, incident management, subscriber notifications, and uptime tracking functionality. The Service allows you to communicate service status to your users through customizable, branded status pages.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Plans and Pricing

The Service offers Free, Pro ($29/month), and Business ($79/month) plans. Paid plans are billed monthly or annually in advance. Prices are in USD and exclude applicable taxes. We reserve the right to change pricing with 30 days' notice. Existing subscriptions will be honored until their current billing period ends.

5. Payments

All payments are processed securely through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. If payment fails, we will attempt to charge your payment method again. After multiple failed attempts, your account may be downgraded to the Free plan.

6. Refund Policy

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase or plan upgrade. Refunds are processed to the original payment method within 5-10 business days. After the 14-day period, no refunds will be issued for the current billing period. See our Refund Policy for details.

7. Acceptable Use

You agree not to:

  • Use the Service to host misleading or false status information
  • Use the Service to send spam or unsolicited notifications to subscribers
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Resell or redistribute the Service without our written consent
  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the Service or servers

8. Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.

9. Intellectual Property

The Service, including its design, features, and content, is owned by Cloudrix and protected by intellectual property laws. You retain ownership of any data you submit to the Service. You grant us a limited license to use your data solely to provide and improve the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Cloudrix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Cloudrix harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

You may cancel your account at any time from your dashboard settings. We may suspend or terminate your account if you violate these Terms. Upon termination, your data will be deleted within 30 days, and no refund will be issued for the remaining billing period (except within the 14-day money-back guarantee period).

13. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the Netherlands Arbitration Institute (NAI), with the seat of arbitration in Tilburg, Netherlands.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. The courts of Tilburg, Netherlands shall have exclusive jurisdiction over any legal proceedings.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service. Continued use after changes constitutes acceptance. If you disagree with updated Terms, you should stop using the Service and cancel your account.

16. Contact

For questions about these Terms, contact us: